Customer reviews of Msg Motorcycles Ltd

By Anonymous on 22 July 2021 | Purchase not verified

The people are nice enough hence the 1 star, but I’m not confident in their workmanship. I bought a brand new bike - not second hand - it was sold with an issue with the petrol light, which they said they would fix before I picked it up. It wasn’t fixed so I had to take it back, it then transpires they trapped my fuel line in the process of trying to fix it in the first place which was causing the issue. This is sloppy and dangerous, and being a new rider I had assumed this ‘grogginess’ was my inexperience. I later had some issues which were warranty issues (perished battery strap) which granted wasn’t their fault and they sent one out. Although I would have thought they would have noticed this doing the first service. I then took it in for second service and the ignition had stopped working properly (going past the point of engagement, also cutting out over bumps) - I told them about the issue which they dealt with at the last minute (when I mentioned it on pick up they seemed to have forgotten about it!) this seemed to be “fixed” and I was told by wd40 - which, it turns out, was a short term solution as when I went to use the bike again it was working at all, without a lot of fiddling and as soon as you let go it would cut out again so if anything the problem was made worse. Asked to pay a £50 for recovery (bike was not safe to ride) which under normal circumstances (had it just been this one issue and not something I told them about previously) I wouldn’t have an issue with it, but given the number of issues I wasn’t happy - especially considering in other workshops(my partner bought his bike from another dealership and they covered pick up on another warranty issue) and other industries will cover these costs over warranty issues or even as a good will gesture in response to a complaint. Hoping they actually fix the underlying problem. I wanted to go independent rather than a large dealership, but unfortunately it seems the workmanship is sloppy (not what you wa

By David S on 05 September 2020 | Purchase not verified

Just purchased my first bike at 42 and the knowledge and personalities of the staff are great

By Richard F on 10 July 2020 | Purchase not verified

Really pleased with the Bike and Father and Son team a pleasure to do business with. Very helpful, friendly and Knowledgeable. Despite the distance from where I live (over 50 miles as the crow flies) I will have no hesitation in going back to them for any future purchases.

By Ian B on 30 June 2020 | Purchase not verified

Had a problem with brakes on a bike purchased from MSG. Phoned Mike and he arrived at my house in Surrey an hour later. He fixed the problem in a professional manner, cannot praise him enough, thanks Mike.

By David R on 20 July 2019 | Purchase not verified

I bought my CBF 1000 from MSG. It was the best buying experience I have ever had. It was quick, friendly and stress free. The bike is excellent, beautifully presented and good value. The warranty gave peace of mind. They organised finance for me and that was so easy. If only all bike dealers were such a pleasure to deal with

By Will B on 20 March 2019 | Purchase not verified

Just bought be second bike in a year from these guys, got the best price available nationwide which came with the best service I've experienced from any motor vehicle dealer. Great local business, highly recommended.

By Julie J on 20 January 2018 | Purchase not verified

Excellent service we bought a ped here two years ago service was excellent we had a fault and we eventually got to the bottom of the problem can’t rhank them enough for the help they gave given and for customer service they even called to make sure my son arrived home ok I would recommend this shop to anyone