Customer reviews of Msg Motorcycles Ltd

By Antony J on 01 December 2017 | Verified purchase

Msg where very friendly and helpful. Had my bike ready on the day with mot.

By Gillian S on 03 November 2017 | Verified purchase

Very helpful, went out of there way to make sure I was completely happy, and understood everything I needed to know about my new bike.

By Doc P on 10 October 2017 | Verified purchase

It was a pleasure to do business with MSG Motorcycles they were professional very helpful and even picked me up from the local train station. The Motorcycle was in fantastic condition and the stock they had well I was spoilt for choice. I wouldn't hesitate to recommend them to a friend and when I decide to get another bike I will be looking to them first.

By Steven M on 06 March 2024 | Purchase not verified

BE AWARE, THIS DEALERSHIP DOES NOT SELL TO ANYONE WITHIN THE M25.The most ridiculous, baffling customer service experience in a long time for me.. Called to enquire about a bike as the dealership is 30 miles away from me, was told they would not be able to deliver to my address, I say it would not be a problem I could come and collect if necessary, am then told they would not be able to sale the bike to me as they could not honour any future warranty clause relating to breakdown cover, or support if there was anything wrong with the bike, as I lived within the M25 and they were a small business with a single van which was not ULEZ compliant. I said ok what if i were interested in one of their other bikes without these particular warranty breakdown clauses, they said they would STILL not sell me a bike as i LIVED WITHIN THE M25?!??! What ridiculousness, what if i lived OUTSIDE the M25 but REGULARLY COMMUTED within the M25 for work, would they still not sell me a bike?!? How would they check for this?? I am confused and frustrated, I get being a private business and chosing to sell under particular conditions that suit your business model, but they are in farnborough, a SMALL DISTANCE FROM LONDON, at least advertise your bikes with the clear discriminatory message that you don't sell to people assosiated with the M FREAKING 25 to save them the hassle in the future!!!

Reply from Msg Motorcycles Ltd on 07/03/24

Hi, Thank you for your review, a bit disappointing that you left a 1 star review, but we did try to explain why we do not sell bikes or scooters within the M25, but you did not accept it. We are a small family run business, and have limited amounts of staff, our van is not ULEZ complient, so it would cost us everytime we went into London. As a small business we like to offer the best customer service available, so as an example, if you had a problem with your bike we would like to help, but it would be very difficult if we cannot drive our van into London due to ULEZ charges, also a 1 hour journey outside London, can take 2 hours inside London, we do not have the resource to be able to send someone out to try and help you. There are other dealers within the M25 as we explained to you, and they would be in a much better position to supply you with a bike. We also explained to you that your warranty is with the dealer you buy your bike from, so you would be much better off, buying from a local dealer, as they would help you for free with your warranty, if you took a bike back to them that they did not supply, they would not work on it for free as we would. I know it is difficult to understand, but we are trying to help you, as you will get the best customer service from a local dealer. Sorry we couldn't help you, The team @ MSG Motorcycles.

By Anonymous on 01 July 2023 | Purchase not verified

Friendly staff but the devil is in the detail. The adverts on AutoTrader and the MSG website state home delivery of their bikes. This appears to specifically exclude electric bikes unless you live within a random (no more than) 25 miles distance from their shop. No mention of this on any advert whatsoever - please be more authentic and transparent with your information, especially if you intend undercutting any national dealer selling Lexmoto electric mopeds. You’re discriminating against who you’re selling products to simply based on postcode! And it has nothing to do with warranty - as confirmed by numerous other honest dealers and Llexeter themselves (who own the distribution rights for Lexmoto across the UK). Please be a little more genuine with your online advertised offers.

Reply from Msg Motorcycles Ltd on 04/07/23

Hi, Thank you for your review, and I can understand your frustrations. I did explain on the phone that with the electric scooters, we only supply them to a radius of 25 miles, the reason being is that they only have a range of around 40 miles, and you lived a lot further away from us than that, so if you had a problem with the scooter we would not be able to help you, but were local we could. The warranty offered by LEXMOTO is indeed a Nationwide Warranty, but very few dealers will work on electric vehicles, as very few actually sell them, so if you took it to your local dealer, they would not be prepared to look at it, which then leaves us and you in a difficult situation. We are a small family business and we pride ourselves on excellent customer service, which is why we sell bikes locally, that way we can help customers if there was a problem, and they can get to us for servicing. There are lots of internet sellers that will sell a bike to anywhere in the country and not worry about any problems you may have, but we do not work that way, we want all of our customers to have an excellent experience, and we may be old fashioned, but we believe in keeping business local, that way we can really focus on our customers needs.

By Anonymous on 05 August 2022 | Purchase not verified

So I went round a few bike shops with my partner to have a look at getting my first scooter , I went in to the shop and was greeted with a friendly smile. They asked what I was looking for and I said I liked the look of the lexmoto Aura took me to have a look let me sit on was very helpful and friendly. I went away thought about it then came back and purchased it the whole process from start to finish was amazing they really looked after me . Mike likes to talk lol but is friendly helpful and seems to be an honest person I’ll be going back for the services their .. highly recommend them amazing group of people …. Even when busy they still make time and help ..

By Anonymous on 04 July 2022 | Purchase not verified

I was looking for a new helmet and was helped by an extremely friendly and competent young man called Andy. the advice he gave me, helped me choose the right helmet for me. I would also like to say the rest of the team joined in to bring a smile to my face. Thanks, Wyatt Dawn visiting from Germany.......

By Anonymous on 26 March 2022 | Purchase not verified

Fantastic all round experience of purchasing a new bike for my son

By Simon T on 10 February 2022 | Purchase not verified

Just collected my Modena scooter from it’s re call work, friendly people and good service.

By Anonymous on 22 July 2021 | Purchase not verified

The people are nice enough hence the 1 star, but I’m not confident in their workmanship. I bought a brand new bike - not second hand - it was sold with an issue with the petrol light, which they said they would fix before I picked it up. It wasn’t fixed so I had to take it back, it then transpires they trapped my fuel line in the process of trying to fix it in the first place which was causing the issue. This is sloppy and dangerous, and being a new rider I had assumed this ‘grogginess’ was my inexperience. I later had some issues which were warranty issues (perished battery strap) which granted wasn’t their fault and they sent one out. Although I would have thought they would have noticed this doing the first service. I then took it in for second service and the ignition had stopped working properly (going past the point of engagement, also cutting out over bumps) - I told them about the issue which they dealt with at the last minute (when I mentioned it on pick up they seemed to have forgotten about it!) this seemed to be “fixed” and I was told by wd40 - which, it turns out, was a short term solution as when I went to use the bike again it was working at all, without a lot of fiddling and as soon as you let go it would cut out again so if anything the problem was made worse. Asked to pay a £50 for recovery (bike was not safe to ride) which under normal circumstances (had it just been this one issue and not something I told them about previously) I wouldn’t have an issue with it, but given the number of issues I wasn’t happy - especially considering in other workshops(my partner bought his bike from another dealership and they covered pick up on another warranty issue) and other industries will cover these costs over warranty issues or even as a good will gesture in response to a complaint. Hoping they actually fix the underlying problem. I wanted to go independent rather than a large dealership, but unfortunately it seems the workmanship is sloppy (not what you wa